IPowerWeb was founded in 1998 and is currently serving over 500,000 customers worldwide. They offer a very attractive hosting plan, the Business Pro plan. It is an eCommerce ready plan for only $7.95/month. In January 2005, they upgraded their plan to 50 GB of bandwidth! In May 2005, they upgraded their plan to 3,000 MB disk space! And finally, in November 2005, they upgrade their plan again to 10,000 disk space and 250 GB bandwidth! If you order for 1 year, you will also get a free domain name. Plan details are listed in the chart on your left.
iPowerWeb is also promoting the very same plan and products with the brand iPower. Everything is exactly the same – customer support team, telephone numbers, hosting infrastructure… except for two things, iPower has a website that looks a lot better and there are another 2 shared hosting plans offered.
I have signed up with iPowerWeb to host a picture site for my niece (www.alwiz.com). This site was established in 2003 and receives a lot of traffic. It contains over 400 pictures with a total size of 50 MB. Each day, it serves over 2,000 unique visitors and uses approximately 700 MB of bandwidth. Thus, it requires about 20 GB of bandwidth each month, which is far from the 250 GB bandwidth allocated by iPowerWeb.
Just like LunarPages, iPowerWeb has a very good and responsive email support system. Every email sent out will receive a reply. They can provide you with any information you need and any support you require. I have sent them multiple emails in a short period, asking them everything from what software version they run to set up sub-domains. I am very satisfied with their speedy replies and help. Send an email to firstname.lastname@example.org for technical support or email@example.com for sales related questions. If you don’t know what to ask, type in ‘Why is your plan so cheap?’ to see how they reply 🙂
They have compiled a large searchable database of answers to many common questions. Unlike a normal FAQ-style help center, you will not need to find the questions and answers by scrolling the screen. You just need to type some simple keywords and the search will return the relevant questions and answers! We have used it to find information on setting up sub-domains and domain pointers. A simple search with the keyword ‘domain’ returned the answer we needed.
iPowerWeb has prepared over 100 tutorials for their customers, which can be located in the new ‘Support Center’. You can find walkthroughs and flash videos on common tasks and various software configurations. The tutorials have been divided into 4 categories – email, file transfer, vDeck control panel, and misc. Email tutorials show you how to configure your email software, such as Outlook Express and Eudora. File transfer tutorials show you how to configure and use your FTP clients, such as WS_FTP and CuteFTP. The vDeck category has the most tutorials. It will show you how to use all the features in your vDeck control panel. For example, it has tutorials on creating email accounts, managing MySQL database, viewing stats, and using the web builder. The misc category contains anything else that does not fit into other categories, including the tutorials on how to change your domain DNS servers.
Call 888-511-HOST (4678) for free customer support. If you cannot reach the toll-free number (outside the USA/Canada), call 1-310-314-1608 instead. iPowerWeb introduced live chat support in April 2004. To access the live chat, click on the words that read “Questions? 888-511-HOST, Live Chat” below the iPowerWeb logo on the top left corner.
Free Domain Name Offer
If you do not have a domain yet, order their services for one year and you can get a new domain registered for free. If you already own a domain name, you can transfer it to iPowerWeb and have your registration period extended for another year for free.
iPage Web Site Builder
Having problems designing your website? You can use iPage Web Builder to build your web site. This tool is easy to use and is able to design professional looking web sites using their web templates. There are some flash tutorials on how to use iPage in their support center. iPage is an original tool created by iPowerWeb and can be found inside the control panel.
Your account will be set up the same day as long as you provide valid credit card information. Double-check your credit card information! If everything is correct, your account will be set up by one of their staff and you will receive an important email with all of your account information. Keep it safe and do not delete it.